Financial Information Company
Scenario
Project management of international web-based online billing and
payment application
Situation
The client embarked on a major programme to migrate some financial
information products onto the web, and turned to Charteris
to provide several skilled consultants in specific roles
to ensure achievement of their demanding deadlines.
Charteris Role
The Charteris consultant in this project worked closely with
the inhouse development & operations team as well
as international banking and credit card payment organisations
to devise a viable project plan. The plan was then implemented,
and the new registration and payment applications were
delivered to the business on time.
The consultant was then retained to manage a high-profile
user testing phase; when this was completed successfully,
the complete system was handed over for live operation.
Solution
The consultant was able to make a real difference to the overall
success of this phase of the project because he was able
to provide:
- Independence – especially useful in negotiating with the client's bankers and credit card payment suppliers
- Previous experience of managing complex projects with multiple internal and external suppliers
- Total commitment to achievement of the project target dates, once all contributors had volunteered to sign up to them
- Business-based communications skills which he used to encourage users to commit to rigorous user testing of the facilities on a global basis