Goldfish
Scenario
Supplier selection and contract development for key bank suppliers.
Situation
Goldfish was undertaking the migration of its entire customer base to a new operating environment, business process, and strategic technology architecture.
Charteris Role
Charteris provided a consultant to coordinate the development of several key supplier relationships which were essential to achieving migration to the new architecture.
Solution
Over a 12 month period, Charteris assisted Goldfish in establishing the legal and operating frameworks for many of the banks key suppliers. This involved:
- Management of the supplier evaluation and selection process.
- Contract negotiation.
- Definition and agreement of service levels and rebate structures.
- Development of contract cost analyses for board sign-off.
- Managing the transition from existing to new suppliers, and handing over to on going Goldfish supplier management and operations teams.
Rick Hunkin, Risk and Programme Director, commented on the consultant "During your time here you have been a tremendous help and proved your worth in a number of areas, often pro-actively going beyond your base remit to add extra value. Your ability to combine technical knowledge with a practical and thorough Project discipline has been well proven here. I have particularly welcomed your commitment and support as we have worked through this challenging Programme, and these thoughts would be echoed by many here who I know have enjoyed working with you."