Hospital Savings Association
Scenario
Internal Project / Contact Centre Strategy, Vendor Selection and Programme Management.
Situation
With a 40% share of its market sector, the HSA
(Healthcare) is the leading UK healthcare cash plan
provider, covering nearly three million people and
handling in excess of 10,000 claims per day. They
identified the need to define a clear contact center
strategy in order to support this high level of
business.
Charteris Role
Charteris is assisting HSA with a call centre and IT infrastructure renewal program
Solution
Ian Maude, Business Services Director, said "Charteris
has helped us to identify some key actions that will have
an immediate impact on the effectiveness of our telecoms
and call centre infrastructure. I look forward to
continuing to work with Charteris as we grow our
business."