Articles Archive
For those who are interested in older articles written by Charteris please see below:
Articles from 2006
- The seven deadly skills (European Communications, Winter 2006/2007) (
PDF file:263k )
- Software development: is home cooking better than a takeaway? (BCS.org, November 2006) (external link)
- Scott of the high street (Total Retail, November 2006) ( PDF file:108k )
- Is home cooking better than a takeaway? (FX & MM, November 2006) ( PDF file:278k )
- Smart Thinking (Business First, November 2006) ( PDF file:142k )
- Know what you’re buying (Business First, November 2006) ( PDF file:266k )
- Customer Service: The seven deadly skills (Global Money Management, November 2006) ( PDF file:260k )
- That’s what friends are for (Change Management, October/November 2006) ( PDF file:266k )
- Customer service, the seven deadly skills (Investment Now, August 2006) ( PDF file:2172k )
- The seven deadly skills (European CEO, July-August 2006) ( PDF file:815k )
- Seventh Heaven (Mortgage Solution, July 2006) ( PDF file:541k )
- Seven secrets for business success (African Business, July 2006) ( PDF file:833k )
- Customer service: The seven deadly skills (UK Construction, July 2006) ( PDF file:1109k )
- That's what friends are for (The Chief Executive, June 2006) (external link)
- Business Intelligence: The Thinking Executive's way to get ahead (The Chief Executive, June 2006) (external link)
- Project Management: That's what friends are for (British Computer Society, June 2006) (external link)
- The seven deadly skills: A guide for businesses (Total Business, June-July 2006) ( PDF file:1028k )
- Information imparative (Financial Accountant, May-June 2006) ( PDF file:933k )
- Brain Storm (Financial Marketing, May 2006) ( PDF file:817k )
- Animations with Windows Presentation Foundation (Visual Systems Journal, April 2006) (external link)
- Managing a successful change project (Expatriate Adviser, Spring 2006) ( PDF file:584k )
- Intelligent thinking (Mortgage Solution, March 2006) ( PDF file:333k )
- How to escape the Jurassic Park problem (Manufacturing Computer Solutions, March 2006) ( PDF file:970k )
- Business Intelligence: the thinking executive's way to get ahead (Investment Now, March 2006) ( PDF file:1211k )
- How to implement the seven deadly skills of customer service (Customer management, March April 2006) ( PDF file:1016k )
- Winning success from Babbage's failure (BCS.org, February 2006) (external link)
- Winning success from Babbage's failure (Evaluationcentre, February 2006) ( PDF file:83k )
- The way to get IT right (Financial Solutions, January 2006) ( PDF file:679k )
- Back to Basics (Evaluationcentre, January 2006) ( PDF file:83k )
Articles from 2005
- Winning success from Babbage's failure (Computing & Control Engineering, October-November 2005) ( PDF file:1599k )
- Jurassic Park syndrome (Md, October-November 2005) ( PDF file:491k )
- We can work it out (Md, October-November 2005) ( PDF file:1322k )
- Getting IT right (Md, October-November 2005) ( PDF file:724k )
- Winning success from Babbage's failure (Management Services, Autumn 2005) ( PDF file:1323k )
- Escaping Jurassic Park syndrome (Conspectus, October 2005) ( PDF file:773k )
- The Magic Mandate (International Trade Today September 2005) ( PDF file:640k )
- The seven deadly skills of customer service (Manager August-September 2005) ( PDF file:991k )
- How to escape Jurassic Park syndrome (Management Service, Summer 2005) ( (File not found) )
- Escape from Jurassic park (Business First, issue 8 2005) ( PDF file:841k )
- The seven deadly skills of customer service (Supermarket Today, August 2005) ( PDF file:832k )
- Accessibility: not such a bitter pill (The Evaluation Centre August 2005) ( PDF file:84k )
- Big Question Answered (International Trade Today, July-August 2005) ( PDF file:1193k )
- Checkout reality (mbR, July 2005) ( PDF file:847k )
- The Seven Deadly Skills (Print & Paper Monthly June 2005) ( PDF file:792k )
- The way to get IT right (Manager, June-July 2005) ( PDF file:844k )
- Navigating a Migration (BACS) (Manager, June-July 2005) ( PDF file:1123k )
- How to escape Jurassic Park syndrome (Manager, June-July 2005) ( PDF file:874k )
- Seven Deadly Skills of Customer Service (Business Equipment Digest, May 2005) ( PDF file:775k )
- BACS for the future (April 2005) (external link; requires registration)
- King Customer (Utility Week, April 2005) ( PDF file:1144k )
- BACS for the future (Conspectus, March 2005) ( PDF file:1366k )
- View from CIMTech 2005 - SEO and CRM (March 2005) (external link)
- Happiness is... (Winning Edge, February 2005) ( PDF file:1691k )
- Jurassic Park Syndrome? (Direct Marketing International, February 2005) ( PDF file:1136k )
- The seven deadly skills of customer service (The IEE, 1 February 2005) (external link)
- Experts are the answer (Birmingham Evening News, 1 February 2005) ( PDF file:175k )
- How to get your computer system's specification right and keep IT out of the courtroom (IT Reseller Magazine, 21 January 2005) (external link)
- How to escape Jurassic Park syndrome (SW London Business & Commerce, January 2005) ( PDF file:979k )
- How to escape Jurassic Park syndrome (Labmate UK & Ireland, January 2005) ( PDF file:782k )
- How to escape Jurassic Park syndrome (The Chamber, January 2005) ( PDF file:1007k )
- Agile Computing. Does the public sector really want it? (Government Computing, January 2005) ( PDF file:949k )
Articles from 2004
- The national ID card: security for biometrics (Government Computing, December 2004) ( PDF file:761k )
- Ready for take-off? (The BCS Computer Bulletin, November 2004) ( PDF file:843k )
- The way to get IT right (International Labmate, October/November 2004) ( PDF file:381k )
- Beyond Gershon (Government Computing, October 2004) ( PDF file:431k )
- Boost performance with a five-step plan (Computer Weekly, 26 October 2004) ( PDF file:772k )
- Computer Weekly speaks with Jake Liddell of Charteris about Bacstel-IP (Computer Weekly, 7 September 2004) (external link)
- Delivering robust solutions through agile development methods (Government Computing, September 2004) ( PDF file:19k )
- BACS to the future (The BCS Computer Bulletin, September 2004) ( PDF file:941k )
- CRM in Finance – Are we nearly there yet? (insightexec.com, August 2004) (external link; requires registration)
- Marketing metrics are the key to successful CRM (insightexec.com, August 2004) (external link; requires registration)
- Living and breathing the brand (CIM Technology Online, August 2004) (external link)
- A realistic approach to efficiency enabled by e-government technology (Government Computing, July/August 2004) ( PDF file:1299k )
- At a crossroads (Consultants' Advisory, July 2004) ( PDF file:779k )
- Forgotten skills? (Funds Europe, June 2004) ( PDF file:1155k )
- Learning to spend (Financial World, June 2004) ( PDF file:569k )
- The priorities in improving social care (Government Computing, June 2004) ( PDF file:91k )
- An extra cost or an opportunity? (Government Computing, April 2004) ( PDF file:62k )
- Getting IT Right (Funds Europe, March 2004) ( PDF file:1067k )
- The way to get I.T. right (Builder Online, May 2004) (external link)
- Making the users responsible (Conspectus, May 2004) ( PDF file:990k )
- Senior Executive joins Charteris (FX&MM, May 2004) ( PDF file:415k )
- Senior Executive joins Charteris (Financial Advisor, April 2004) ( PDF file:157k )
- The way to get IT right (Insurance Broker's Monthly, April 2004) ( PDF file:592k )
- A "Single View" is a touchstone for success (CIM Technology Online, April 2004) (external link)
- The way to get IT right (Management Services, April 2004) ( PDF file:700k )
- Computer Weekly cites Charteris study into uptake of .NET (Computer Weekly, March 2004) (external link)
- The way to get IT right (Mind your own business, March 2004) ( PDF file:953k )
- Marketers Forgotten in Rush to Outsource (CIM Technology Online, March 2004) (external link)
- Urgent action needed by BACS users (Government Computing, March 2004) ( PDF file:1350k )
- .NET Advance (The Guardian Online, February 2004) (external link)
- The value of a strategy partner in public sector IT projects (Government Computing, February 2004) ( PDF file:972k )
Articles from 2003
- Consumer choice in nearly new cars transformed by revolutionary web-based motor auction solution (Cambrian News, December 2003) ( PDF file:176k )
- Desktop Auctions (Your Car, December 2003) ( PDF file:66k )
- Web Services: The Next Big Step for the Internet (SW London Business & Commerce, July/August 2003) ( PDF file:934k )
- How Online Communities Can Help You Delight Your Customers (Customer Management, July/August 2003) ( PDF file:689k )
- Exploring ASP.NET Session State and Cache data (The Code Project, May 2002) (external link)
- The 7 Deadly Skills of Managing Your Customers (Customer Management, March/April 2003) ( PDF file:538k )
- The 'Single View' of the Customer (Supermarket Today February 2003) ( PDF file:665k )
Articles from 2002
- 'Single view' is touchstone for success (FT.com (www.ft.com/ftit), Nov 2002) ( PDF file:29k )
- Taking the guesswork out of winning customer loyalty (Customer Management, Nov 2002) ( PDF file:946k )
- Viewpoint in Business we trust (Information Security Management, Oct 2002) ( PDF file:284k )
- The Seven Deadly Skills of Managing Your Customer Relationships (Sales Director, September 2002) ( PDF file:679k )
- Money is Information (Communicate, September 2002) ( PDF file:1031k )
- C# Documenting and Commenting (The Code Project, October 2002) (external link)
- The British Journal of Administrative Management (August 2002) ( PDF file:2534k )
- Second is not Best (Food Processing, August 2002) ( PDF file:439k )
- VOICE: Reaching a new definition of e-business (netimperative.com, July 2002) (external link)
- Net creates new spheres of activity (Shropshire Star, June 2002) ( PDF file:513k )
- To spend or not to spend? (FX & MM, April 2002) ( PDF file:1350k )
- Harvesting rich fruit (FCF Europe, April 2002) ( PDF file:816k )
Articles from 2001
- Mirror Image (Visual Sys, Hands-on .NET, Nov 2001) ( PDF file:2752k )
- E-Business energiser (Consultant's Advisory, Sept 2001) ( PDF file:543k )
- Dynamic answers in action planning (Hull Daily Mail, Sept 2001) ( PDF file:74k )
- E-xercising Caution (Post Magazine, 26 July 2001) ( PDF file:532k )
- More than just Lip Service (Call Centre Focus, June 2001) ( PDF file:968k )
- Down to Brass Tacks: CRM (Consultants' Advisory, June 2001) ( PDF file:734k )
- EBPP (The British Journal of Administrative Management, May/June 2001) ( PDF file:1065k )
- Energising with e-Business (Financial Times, 23 May 2001)
- Footing the Bill: EBPP (IT Consultant, May 2001) ( PDF file:774k )
- Take a break to fight poverty with IT skills (Computer weekly, Feb 2001) ( PDF file:172k )
- Enterprise Application Integration: Search for the Grail (Consultants' Advisory, February 2001)
- CRM: The Gap Between Promise and Reality (Customer Management, January/February 2001)
Articles from 2000
- The seven steps to e-commerce (McNaughton) ( PDF file:912k )
- Captive Audience (Utility Week, November 2000) ( PDF file:738k )
- Developing a New Mindset for the e-Business World (Modern Management, October 2000) ( PDF file:859k )
- Outsourcing the Public Face of your Internet Facility (Manager, July/August 2000)
- Skill and be Skilled (Sales Director, July/August 2000) ( PDF file:524k )
- Time to Gear Up for the Next Customer Service Revolution (Computer Weekly, 20 July 2000)
- Pervasive benefits (Computer Weekly, Jul 2000) ( PDF file:73k )
- Getting IT Right (Scottish Banker, May 2000)
- The Fantastic Future of the Mobile Internet (Conspectus, May 2000)
- Exploiting the Full Potential of E-Retail (Retailing Today, April 2000)
- Why Internet Banking is Going Wrong (IT Consultant, April 2000)
- Why Internet-based Supply Chain Management Makes Sense (Director, March 2000)
- The Internet: Opening up New Horizons in Business Strategy (Business Executive March 2000)
- Jealously guarded (Information Age, March 2000) ( PDF file:45k )
- The Internet's Challenge to a Retail Strategy (Retail Technology January/February 2000)
Articles from 1999
Articles from 1998