Multi-Channel Benchmarking Survey Retail Financial Services
Following the publication of Charteris' influential survey on Multi-Channel Retailing, Charteris and the Chartered Institute of Bankers in Scotland (CIOBS) have now carried out a similar study examining the multi-channel challenges facing retail financial services organisations.
Get your copy of this invaluable study now and discover:
- How financial services organisations are coping with the challenge of adapting to changing customer needs and becoming more customer-centric.
- How effectively they integrate data across their organisation to support multi-channel service delivery.
- How well they support their staff in maintaining customer service levels and customer loyalty.
- How respondents rated the Strategy, People, Processes, Information, Metrics and Technology within their organisations.
- How your own organisation rates against its peers in the retail financial services sector.
How to receive your copy of our Multi-Channel Benchmarking study:
How to get in touch with the Charteris Financial Services team:
- Learn more about what we can do for you in this area by calling Stephen Hewett on 020 7600 9199 (London office) or Barry Milligan on 0131 477 7741 (Edinburgh office).