Three critical paths to agility

On the journey to achieving agility through the strategic use of technology we consider that there are four fundamental stages – Basic, Efficient, Effective and Agile. Each stage has a set of characteristics you would expect of the people, processes and systems that have made the transition. Moving to each stage brings business benefits by becoming progressively more agile, with the ultimate goal of any journey being that technology is a strategic asset within the business.

This graphic describes how a customer centricity, intelligent integration and infrastructure optimisation are the three critical paths in order to achieve enterprise agility.